Terms of Use

**Last updated: 23/07/2026**

Welcome to MyBestCall.

These Terms of Service govern access to and use of the MyBestCall website, platform and related services. They also govern bookings, purchases and other transactions completed through MyBestCall.

By accessing the Platform, creating an Account, publishing an Offer, making a Booking or purchasing a Digital Product, you confirm that you have read, understood and agreed to these Terms.

If you do not agree to these Terms, you must not use MyBestCall.

## 1. Platform operator

MyBestCall is operated by:

**[FULL LEGAL COMPANY NAME]**, [LEGAL FORM] with share capital of [AMOUNT], Registered office: [REGISTERED ADDRESS], Registered with [REGISTER] under number [REGISTRATION NUMBER], SIREN: [SIREN NUMBER], VAT number: [VAT NUMBER], Customer support: [SUPPORT EMAIL]

In these Terms, “MyBestCall”, “we”, “us” and “our” refer to the Platform operator.

## 2. Scope and contractual documents

These Terms govern:

* access to and use of the Platform;

* the creation and management of Accounts;

* the publication of Expert profiles and Offers;

* bookings and purchases;

* payments, commissions, cancellations and refunds;

* Consultations and Digital Products;

* reviews and User Content;

* Gifts, promotional codes and Platform credits;

* moderation, suspension and termination.

The collection and processing of personal data, including the use of cookies and similar technologies, are governed by the MyBestCall Privacy Policy.

Specific information or conditions may be displayed before a User confirms an Order. Those conditions form part of the contract applicable to that Order.

Where there is a conflict, mandatory law prevails, followed by the specific conditions displayed before the Order and then these Terms.

## 3. Definitions

For the purposes of these Terms:

**“Account”** means a personal account created to access MyBestCall.

**“Booking”** means a request or confirmed reservation for a Consultation.

**“Business Client”** means a Client acting for purposes relating to a trade, business, craft or profession.

**“Client”** means a User who books, purchases or receives an Offer through MyBestCall.

An Expert who books or purchases an Offer from another Expert is considered a Client for that transaction.

**“Consultation”** means a video, audio, written or other professional interaction offered by an Expert.

**“Consumer”** means an individual acting mainly for purposes outside that individual’s trade, business, craft or profession.

**“Content”** means any text, image, photograph, video, audio, message, document, file, review, profile information, Digital Product or other material made available through the Platform.

**“Digital Product”** means digital content or a digital service made available through MyBestCall, including files, documents, templates, images, audio, video, software, archives, external links or other digital resources.

**“Expert”** means a User who publishes an Expert profile or offers Consultations or Digital Products through MyBestCall.

**“Gift”** means an Offer, benefit or credit purchased or issued for another User.

**“Offer”** means a Consultation, Digital Product or other service or benefit made available through the Platform.

**“Order”** means a Booking or purchase submitted through MyBestCall.

**“Platform”** means mybestcall.io and all associated MyBestCall services and interfaces.

**“Platform Fee”** means the commission, fixed fee or other amount charged by MyBestCall in connection with a transaction.

**“Promo Code”** means a promotional code providing a discount or another benefit under specified conditions.

**“Seller”** means the person legally supplying the relevant Offer.

**“User”** means any person or organisation accessing or using the Platform.

**“Subscription Plan"** means a free or paid level of access available to Experts, including Starter, Pro, Elite or any successor plan offered by MyBestCall.

## 4. Eligibility and Accounts

Users must:

* be at least 18 years old;

* have the legal capacity to enter into a binding contract;

* provide accurate and truthful information;

* comply with these Terms and applicable law;

* not be prohibited from using the Platform.

A User acting on behalf of a company or organisation confirms having authority to represent and bind that entity.

Certain Platform features require an Account. Users must keep their Account information accurate and current.

Users must not:

* impersonate another person or organisation;

* provide false or misleading information;

* create an Account for another person without authorisation;

* share, sell, transfer or lend an Account;

* access another User’s Account;

* create additional Accounts to circumvent restrictions or suspension.

Users are responsible for protecting their login credentials and must promptly notify MyBestCall of suspected unauthorised access or use.

MyBestCall may request additional information, documentation, authentication or verification for security, fraud prevention or legal compliance.

## 5. Role of MyBestCall

MyBestCall operates an online platform connecting Clients with independent Experts.

The Platform may facilitate:

* Expert discovery;

* profile and Offer publication;

* bookings and scheduling;

* communications;

* payment processing;

* delivery of Digital Products;

* reviews and ratings;

* customer support.

Unless expressly stated otherwise before purchase, the Expert is the Seller and provider of the Expert’s Consultation or Digital Product.

MyBestCall supplies technical and commercial intermediation services but does not normally provide the underlying professional service or Digital Product.

The fact that MyBestCall facilitates payment, issues an Order confirmation, retains a Platform Fee, administers a refund or transfers funds does not make MyBestCall the Seller of an Expert’s Offer.

Where MyBestCall directly sells an Offer, MyBestCall will be identified as the Seller before the Client confirms the Order.

## 6. Independent status and verification of Experts

Experts operate independently from MyBestCall.

Nothing in these Terms creates an employment, agency, partnership, franchise, joint-venture or representation relationship between MyBestCall and an Expert.

Experts independently determine, subject to Platform rules and applicable law:

* the Offers they provide;

* their areas of expertise;

* their Prices;

* their availability;

* the substance of their services and Digital Products.

Experts are not authorised to make commitments or representations on behalf of MyBestCall.

Before publishing paid Offers or receiving payments, an Expert may be required to provide identity, business, tax, banking, qualification, licence or certification information.

An Expert must accurately state whether the Expert acts as a professional trader and must not misrepresent the Expert’s identity, experience, qualifications, professional status or authority to provide an Offer.

MyBestCall may review information supplied by an Expert. Such review does not constitute a guarantee or endorsement of the Expert’s competence, suitability or services.

## 7. Expert responsibilities

Experts are responsible for:

* maintaining accurate and current profiles;

* describing Offers clearly and truthfully;

* providing services only within their competence and legal authority;

* maintaining required licences, registrations and insurance;

* complying with professional and ethical obligations;

* protecting confidential information;

* fulfilling confirmed Orders;

* ensuring that Digital Products comply with their descriptions;

* complying with consumer-protection obligations;

* complying with tax, accounting, social-security and invoicing obligations;

* providing Clients with legally required professional information.

Experts remain solely responsible for the content, quality, legality and professional suitability of their Offers.

## 8. Client responsibilities

Clients are responsible for selecting the Expert and Offer they consider appropriate.

Clients should independently assess:

* the Expert’s qualifications and experience;

* whether the Expert is authorised to provide the relevant service;

* whether the Offer is suitable for the Client’s circumstances;

* whether independent verification or additional professional advice is required.

Clients must provide accurate and relevant information.

Clients must not ask Experts to engage in unlawful, fraudulent, misleading or unethical conduct.

## 9. Expert profiles, Offers and ranking

Experts must ensure that their profiles and Offers are accurate, lawful and not misleading.

An Offer must identify its essential characteristics, including, where applicable:

* the nature of the service or Product;

* the Price;

* the Consultation duration;

* the format or delivery method;

* material access or compatibility requirements;

* significant restrictions or conditions.

MyBestCall may reject, restrict or remove an Offer that is incomplete, misleading, unlawful, unsafe or inconsistent with these Terms.

The order in which Experts and Offers are displayed may be influenced by factors such as relevance, expertise, availability, User-selected filters, profile completeness, service reliability, ratings, reviews and Platform activity.

MyBestCall may adjust its ranking systems to improve relevance, quality, security and User experience.

Paid or sponsored placement will be identified where required by law.

## 10. Information before an Order

Before confirming an Order, the Client will receive the essential information applicable to the Offer, including, where relevant:

* the identity and professional status of the Seller;

* the principal characteristics of the Offer;

* the Price and applicable taxes;

* payment conditions;

* the scheduled date or delivery conditions;

* cancellation and refund conditions;

* Digital Product access or compatibility requirements;

* information concerning the right of withdrawal.

The Client must review this information before confirming the Order.

Information displayed during the ordering process forms part of the contract for that Order.

## 11. Formation of an Order

An Order is submitted when the Client completes the ordering process and confirms the obligation to pay, where payment is required.

Some Bookings may require acceptance by the Expert.

Where acceptance is required, the Booking becomes confirmed only when the Expert accepts the request and confirmation is communicated to the Client.

If the Expert declines the request or does not respond within the applicable period, the Booking will not be confirmed and any payment authorisation or collected amount will be released or refunded.

Where a Booking or purchase is automatically confirmed, the contract is formed following successful payment and electronic confirmation.

## 12. Prices and payments

Prices are displayed before the Client confirms an Order.

Experts may determine the Price of their Offers, subject to Platform rules and applicable law.

The total Price payable by a Consumer will include applicable taxes and mandatory charges where required by law.

A later Price change does not affect an already confirmed Order.

MyBestCall may cancel an Order affected by an obvious technical or pricing error. In that case, the Client will be informed and any amount collected will be refunded.

Payments are processed through Stripe or another payment provider selected by MyBestCall.

The Client authorises:

* the selected payment method to be charged or authorised;

* any legally required payment authentication;

* transmission of transaction information to the payment provider;

* permitted refunds, reversals or adjustments.

Payment may be refused, delayed or cancelled where authentication fails, the payment method is invalid, sufficient funds are unavailable, fraud checks are triggered, required information is missing or the transaction is prohibited.

Clients must use only payment methods they are authorised to use.

Subscription fees charged for MyBestCall Expert plans are payable directly to MyBestCall and are separate from payments relating to Consultations, Digital Products or other Offers supplied by Experts.

## 13. Taxes and invoices

Unless MyBestCall is expressly identified as the Seller, the Expert is the supplier and Seller of the relevant Consultation or Digital Product.

Each Expert is solely responsible for determining and complying with all tax, VAT, accounting, social-security and invoicing obligations applicable to the Expert’s Offers.

Where required by law, the Expert is responsible for ensuring that the Price displayed to the Client includes all applicable taxes.

Invoices, payment receipts or other transaction documents may be generated and delivered through Stripe or another payment provider using the legal, business and tax information associated with the Expert’s connected payment account.

The Expert remains responsible for ensuring that:

* the information provided to the payment provider is accurate and current;

* the appropriate tax treatment is applied;

* any invoice issued in the Expert’s name contains the legally required information;

* the Expert retains the accounting and tax records required by law.

MyBestCall does not issue invoices to Clients on behalf of Experts and does not determine, collect or remit taxes relating to an Expert’s Offers, unless applicable law expressly requires MyBestCall to do so.

MyBestCall remains responsible for taxes and invoicing obligations applicable to its own Platform Fees and to any Offer for which MyBestCall is expressly identified as the Seller.

MyBestCall may collect, retain or report information relating to Experts and transactions where required by tax, accounting or platform-reporting laws.

## 14. Platform Fees and Expert payments

MyBestCall may charge Experts a Platform Fee for the intermediation and Platform services it provides.

The Platform Fee applicable to an Expert may vary according to the Expert’s active Subscription Plan. The applicable rate is displayed in Plans & Billing and forms part of the commercial conditions of that plan.

The applicable Platform Fee and any tax charged on that fee will be communicated through the Platform, Expert dashboard or relevant commercial information.

The Platform Fee may consist of a percentage, a fixed amount, a combination of both or another calculation method disclosed to the Expert.

The Platform Fee may be deducted from the amount paid by the Client before the remaining balance is made available to the Expert. This deduction does not make MyBestCall the Seller of the underlying Offer.

The amount payable to an Expert may also be reduced by payment-processing fees, refunds, chargebacks, payment reversals, taxes, legally required deductions and other permitted adjustments.

Payment may be delayed while verification, payment reviews, complaints, refund requests, payment-provider restrictions or legal obligations remain unresolved.

If a transaction is refunded, reversed or disputed after payment to the Expert, MyBestCall may deduct or recover the corresponding amount from the Expert, including from future payments.

## 15. Cancellations, rescheduling and non-attendance

The cancellation, rescheduling and non-attendance conditions applicable to a Consultation will be displayed before the Client confirms the Booking.

A cancellation or rescheduling request must be submitted through a method made available by MyBestCall.

A rescheduling request does not modify the Booking until the new arrangement is confirmed.

Where an Expert cancels, fails to attend or materially fails to provide a confirmed Consultation, the Client will normally receive an appropriate refund or, where voluntarily accepted, an alternative Booking or Platform credit.

Where a Client cancels after the applicable deadline or fails to attend without valid cancellation, the Booking may be non-refundable, subject to mandatory law and the conditions displayed before purchase.

A Client who voluntarily ends a functioning Consultation early is not entitled to a refund solely because the full Consultation was not used.

MyBestCall may rely on available Platform records to determine whether a Consultation took place and whether a refund or payment is appropriate.

## 16. Technical incidents

Users are responsible for having a compatible device, suitable internet access, necessary permissions and functioning equipment.

MyBestCall does not guarantee compatibility with every device, browser, network or third-party system.

Where a verified failure attributable to MyBestCall prevents a paid Offer from being provided or materially reduces the service received, MyBestCall may provide an appropriate remedy, including replacement, rescheduling, a partial or full refund or Platform credit.

The remedy may reflect the part of the Offer already provided.

## 17. Digital Products and licence

Experts must ensure that their Digital Products:

* correspond to their descriptions;

* are lawfully offered;

* do not infringe third-party rights;

* do not contain malware or undisclosed harmful code;

* remain accessible for any period expressly promised;

* comply with applicable consumer law.

The Product listing must disclose material information concerning format, access, compatibility and significant restrictions.

A Digital Product is considered delivered when it is made available to the Client in the manner described before purchase.

If a Digital Product is materially defective, inaccessible or inconsistent with its description, the Client may be entitled to correction, replacement, restored access, a Price reduction or a refund, subject to applicable law.

Unless broader rights are expressly granted, the Client receives a personal, limited, non-exclusive and non-transferable licence to use the Digital Product.

The Client must not, without authorisation:

* resell or redistribute the Product;

* publicly share files, links or access credentials;

* publish it online;

* remove ownership notices;

* claim authorship;

* commercially reproduce it;

* create or distribute unauthorised copies.

Ownership of intellectual-property rights does not transfer to the Client unless expressly stated.

## 18. Gifts, Promo Codes and Platform credits

MyBestCall or an Expert may make Gifts, Promo Codes, coupons or Platform credits available.

They may be subject to conditions including an expiry date, usage limit, eligible User, Expert or Offer, minimum Order amount, territory, currency or other disclosed conditions.

Unless expressly stated otherwise, they:

* have no cash value;

* cannot be resold;

* cannot be exchanged for cash;

* cannot be combined with other promotions;

* cannot reduce a Price below zero.

A Gift may become inactive after it has been used, redeemed or expired.

Where a monetary refund is legally required, MyBestCall will not substitute Platform credit without the Consumer’s agreement.

## 19. Consumer right of withdrawal

A Consumer entering into a distance contract normally has 14 days to exercise a statutory right of withdrawal, subject to applicable exceptions.

For a Consultation or another service, the withdrawal period normally begins when the contract is concluded.

Where a Consumer requests that a service begin before the end of the withdrawal period, MyBestCall may request the Consumer’s prior express instruction.

If the Consumer withdraws after performance has begun, the Consumer may be required to pay an amount proportionate to the service already provided, where legally permitted.

Where a service is fully performed before the end of the withdrawal period, the Consumer may lose the right of withdrawal after providing the legally required prior request and acknowledgment.

Where a Consumer requests immediate access to a Digital Product, the Consumer may be required to expressly consent to immediate supply and acknowledge the loss of the withdrawal right when supply begins under the applicable legal conditions.

Such consent will not be pre-selected.

## 20. Exercising withdrawal, refunds and payment disputes

A Consumer may exercise an available withdrawal right by:

* using any withdrawal function made available through the Account;

* contacting [WITHDRAWAL EMAIL];

* sending the model withdrawal form included at the end of these Terms;

* sending another clear statement identifying the Order and the decision to withdraw.

A valid withdrawal will be refunded within the period required by law.

The contractual cancellation policy and statutory withdrawal right are separate. Where mandatory Consumer law provides greater protection, mandatory law prevails.

Approved refunds will normally be made to the original payment method. Processing times may depend on the payment provider, payment network and Client’s bank.

Users should contact MyBestCall before initiating a chargeback so that the matter can be investigated.

A User must not use a refund request or chargeback fraudulently to obtain both the Offer and repayment.

MyBestCall may suspend the corresponding Expert payment while a complaint, refund request or payment dispute is being reviewed.

## 21. Reviews and User Content

Clients may be invited to leave ratings or reviews relating to genuine transactions.

Reviews must:

* be based on a real experience;

* be honest and relevant;

* not contain knowingly false information;

* not disclose confidential or personal information;

* not be abusive, discriminatory, threatening or defamatory;

* not be submitted in exchange for an undisclosed benefit;

* not be used to obtain an improper payment or refund.

Experts must not create false transactions, review themselves, pressure Clients or manipulate ratings.

MyBestCall may verify, moderate, reject or remove reviews that violate these Terms or applicable law.

Users retain ownership of the Content they create and upload.

By publishing or uploading Content, the User grants MyBestCall a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit, technically adapt and moderate that Content as reasonably necessary to operate, secure and promote the Platform.

For public Expert profiles and Offer listings, this licence includes the right to display and promote the public Content in connection with MyBestCall.

The User confirms that the User owns the Content or has permission to use it, and that the Content is lawful and does not infringe third-party rights.

## 22. Acceptable use and circumvention

Users must not use MyBestCall to:

* violate applicable law;

* commit or facilitate fraud;

* impersonate another person;

* misrepresent qualifications or professional status;

* harass, threaten, abuse or discriminate;

* exploit or endanger minors;

* publish unlawful, harmful or infringing Content;

* disclose information without authorisation;

* distribute malware or harmful code;

* compromise Platform security;

* access systems or data without authorisation;

* manipulate Orders, payments, reviews or rankings;

* create fraudulent transactions;

* evade suspension or restrictions;

* scrape or extract Platform data without permission;

* send spam or unsolicited commercial communications;

* offer or request prohibited goods or services;

* use the Platform for money laundering or other unlawful activity.

Users must not deliberately move a transaction initiated through MyBestCall outside the Platform for the purpose of avoiding Platform Fees, payment procedures, cancellation rules, User protections, review systems or other applicable Platform processes.

This does not prevent external communication reasonably necessary to perform an authorised MyBestCall transaction.

MyBestCall may restrict or terminate Accounts involved in deliberate circumvention and may recover unpaid fees or direct losses where legally permitted.

## 23. Confidentiality

Users may exchange personal, professional, commercial or confidential information.

Each User is responsible for deciding what information to disclose.

Experts must comply with any professional confidentiality or secrecy obligations applicable to them.

Users must not disclose another User’s confidential information unless disclosure is authorised, necessary to provide the agreed service, required by law or necessary to address an immediate and serious safety risk.

Use of MyBestCall does not automatically create legal professional privilege or another legally protected relationship.

## 24. Intellectual property of MyBestCall

The Platform and its components are owned by or licensed to MyBestCall.

This includes the MyBestCall name and logo, software, code, interfaces, databases, designs, graphics, text, audiovisual materials, trademarks and domain names.

MyBestCall grants Users a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform in accordance with these Terms.

Users must not copy, reproduce, modify, distribute, sell, licence, reverse engineer or commercially exploit the Platform without prior written permission.

## 25. Content moderation and reporting

MyBestCall may use human review, automated tools or a combination of both to identify and address Content or activity that may violate these Terms or applicable law.

MyBestCall may:

* issue a warning;

* restrict or remove Content;

* disable an Offer;

* restrict Platform features;

* suspend payments;

* suspend or terminate an Account;

* notify a competent authority where legally required.

Measures will take account of the nature, seriousness, frequency and consequences of the conduct and will be applied in a diligent, objective and proportionate manner.

Users may report unlawful or prohibited Content through the Platform or by contacting:

**[REPORTING EMAIL]**

A report should identify the relevant Content or User and explain the reason for the report.

Where required by law, the affected User will receive information about the decision and available appeal procedures.

## 26. Suspension, termination and appeals

MyBestCall may restrict, suspend or terminate an Account where:

* the User violates these Terms;

* information provided is false or misleading;

* fraud or unlawful activity is suspected;

* another User or the Platform may be harmed;

* required verification cannot be completed;

* payment obligations remain unresolved;

* repeated serious complaints arise;

* action is required by law or a competent authority.

Immediate action may be taken where necessary for security, fraud prevention, legal compliance or protection of Users.

A User may appeal an eligible moderation, restriction, suspension or termination decision by contacting:

**[APPEALS EMAIL]**

The appeal should identify the disputed decision and explain why it should be reconsidered.

MyBestCall may maintain the relevant measure while the appeal is reviewed where necessary to protect Users, preserve evidence or comply with the law.

Where applicable to an Expert acting as a business User, MyBestCall will provide the legally required reasons and notice unless an exception permits immediate action.

## 27. Closing an Account and business records

A User may request Account closure through the Platform or by contacting MyBestCall.

Account closure does not affect:

* completed transactions;

* outstanding payments;

* refunds or disputes;

* obligations arising before closure;

* records that must be retained by law;

* licences reasonably required to operate or defend the Platform.

Pending Orders or outstanding balances may need to be resolved before closure.

Experts may access commercial information made available through their dashboard while their Account remains active.

Following closure or termination, access may be limited.

Where required by law and technically available, an Expert may request a copy of relevant business records, subject to the rights of other Users, confidentiality, data-protection requirements, security restrictions and legal retention obligations.

## 28. Expert Subscription Plans

MyBestCall may offer Experts different subscription plans, including free and paid plans. The features, limits, Platform Fees, billing frequency and Price applicable to each plan are displayed in the Plans & Billing section and, for paid plans, before the Expert confirms the subscription.

Paid subscriptions may be offered on a monthly or annual basis and are billed in advance. Unless cancelled or downgraded in accordance with these Terms, a paid subscription automatically renews for the same billing period at the Price applicable to the subscription.

A paid subscription or upgrade becomes effective once the required payment has been successfully confirmed.

When an Expert upgrades from one paid plan to a higher paid plan, the upgrade takes effect immediately following successful payment. Any unused value of the already-paid subscription period may be credited against the new subscription charge, and the resulting amount may be calculated on a pro-rata basis through MyBestCall’s payment provider.

An Expert may request to downgrade or cancel a paid subscription at any time. Unless mandatory law requires otherwise, a downgrade or cancellation does not generate a refund for the unused portion of the current paid period. The existing paid plan and its associated benefits remain available until the end of that period, after which the lower or free plan becomes effective.

If payment for a subscription, renewal or upgrade fails, remains unpaid or requires additional authentication, MyBestCall may withhold the new plan benefits, maintain the previous valid plan temporarily, restrict paid features or return the Account to the applicable free plan until payment is successfully completed.

MyBestCall may offer free trials, promotional periods, referral rewards, revenue-based rewards or other temporary plan entitlements. Unless expressly stated otherwise when the benefit is granted, these benefits do not require a payment method, do not automatically convert into a paid subscription and expire automatically at the end of the stated promotional period.

The availability of individual features depends on the Expert’s current effective plan. Features identified as “Coming soon”, preview, beta or otherwise not yet available are informational and are not included in the subscription until MyBestCall makes them operational.

MyBestCall may modify subscription plans, Prices, included features or Platform Fees. Changes affecting an existing paid subscription will be communicated as required by applicable law and these Terms. A Price change will not retroactively change an amount already paid for a current billing period.

Following the activation, upgrade or renewal of a paid subscription, MyBestCall may provide an electronic confirmation through the Platform and/or by email showing information such as the selected plan, billing period and access to the relevant plan features.

## 29. Third-party services

MyBestCall may rely on third-party providers for services including payments, identity verification, hosting, communications, authentication, calendar integration, technical infrastructure and customer support.

Third-party services may be subject to their own terms and privacy policies.

MyBestCall is not responsible for the independent acts, omissions or availability of third-party services, except where responsibility cannot legally be excluded.

## 30. Professional advice and emergency disclaimer

Unless MyBestCall is expressly identified as the provider of a particular Offer, MyBestCall does not provide legal, medical, financial, tax, investment, accounting, psychological or other regulated professional advice.

Information and advice provided by an Expert are the responsibility of that Expert.

MyBestCall does not guarantee:

* the accuracy or completeness of an Expert’s advice;

* the suitability of an Expert for a particular Client;

* a particular result or outcome;

* the continuing availability of an Expert;

* that an Expert is authorised in every jurisdiction.

Clients should obtain independent professional advice or verification where appropriate.

MyBestCall is not an emergency or crisis-response service and must not be relied upon where urgent or emergency assistance is required.

## 31. Platform availability

MyBestCall aims to provide reasonable access to the Platform but does not guarantee uninterrupted or error-free availability.

The Platform may be affected by maintenance, technical failures, telecommunications or internet failures, third-party service failures, security incidents or events outside MyBestCall’s reasonable control.

MyBestCall may update, modify, restrict or discontinue features for technical, security, legal or commercial reasons.

Changes will not remove mandatory rights relating to an already confirmed transaction.

## 32. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory Consumer rights.

MyBestCall is not responsible for an Expert’s independent acts, omissions, advice, services or Digital Products, except where applicable law imposes responsibility on MyBestCall.

MyBestCall is not responsible for losses caused solely by:

* incorrect information supplied by a User;

* a User’s device, equipment or internet connection;

* failure to follow reasonable instructions;

* another User’s unlawful conduct;

* decisions made in reliance on an Expert’s advice;

* events outside MyBestCall’s reasonable control.

For Consumers, MyBestCall remains responsible for foreseeable loss caused by MyBestCall’s breach of these Terms or failure to exercise reasonable care and skill.

For Experts and Business Clients, to the fullest extent permitted by law, MyBestCall will not be liable for indirect or consequential loss, loss of profit, opportunity, goodwill or anticipated savings.

Any limitation of liability applies only to the extent permitted by applicable law.

## 33. Indemnification by business Users

Experts and other business Users agree to indemnify MyBestCall against third-party claims, penalties, losses and reasonable legal expenses arising directly from:

* their Offers;

* unlawful or infringing Content;

* misrepresentation of professional status;

* breach of professional or regulatory obligations;

* tax or invoicing failures;

* breach of confidentiality;

* infringement of intellectual-property or privacy rights;

* breach of these Terms.

This provision does not apply to Users acting solely as Consumers.

## 34. Privacy and electronic records

MyBestCall processes personal data in accordance with its Privacy Policy.

Users who receive another User’s personal data must use it only for lawful purposes connected with the relevant interaction or transaction.

Users must not sell, disclose or use another User’s information for unrelated marketing without a valid legal basis.

Experts may have independent data-protection responsibilities concerning personal data received in connection with their services.

Subject to applicable law, electronic records maintained by MyBestCall or its payment providers may be used as evidence of Account activity, Orders, payments, refunds, communications, consents, performance of transactions and moderation or security actions.

Users remain entitled to provide contrary evidence.

## 35. Changes to these Terms

MyBestCall may update these Terms to reflect changes to applicable law, Platform functions, payment services, security requirements or commercial and operational processes.

Material changes will be communicated through the Platform, the User’s Account or email.

The version accepted when an Order is placed will continue to govern that Order.

For Experts acting as business Users, material changes will normally take effect after at least 15 days’ notice, unless a longer period is reasonably necessary or immediate action is required by law, security considerations, fraud prevention or another legally permitted exception.

A User who does not accept updated Terms must stop using MyBestCall before they take effect.

## 36. Complaints, consumer mediation, governing law and jurisdiction

Complaints may be submitted to:

**[COMPLAINTS EMAIL]**

The complaint should identify the User, relevant Order or Account, nature of the issue, supporting information and requested resolution.

MyBestCall will review complaints within a reasonable period.

A Consumer must first submit a written complaint to the relevant professional.

For disputes concerning services supplied directly by MyBestCall, the Consumer may contact the following consumer mediator if the complaint is not resolved:

**[NAME OF MYBESTCALL’S APPROVED CONSUMER MEDIATOR]**

[POSTAL ADDRESS]

[WEBSITE]

Consumer mediation is free of charge to the Consumer, subject to the mediator’s admissibility requirements.

Professional Experts remain responsible for appointing a competent consumer mediator and providing Consumers with the mediator’s contact information where required by law.

These Terms are governed by French law.

A Consumer residing in another country retains any mandatory protections granted by the law of the Consumer’s habitual residence.

Consumers may bring proceedings before any court having jurisdiction under applicable consumer law.

For disputes between MyBestCall and an Expert or Business Client, the courts of **[CITY, FRANCE]** will have exclusive jurisdiction, subject to mandatory law.

A dispute concerning the substance or quality of an Expert’s Offer may also exist directly between the Client and the Expert.

## 37. General provisions and contact

If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain effective.

Failure to enforce a provision does not constitute a waiver.

Users may not assign or transfer their rights or obligations under these Terms without MyBestCall’s written permission.

MyBestCall may assign its rights and obligations as part of a merger, acquisition, restructuring or transfer of the Platform, provided mandatory User rights are not reduced.

Headings are included for convenience and do not affect interpretation.

Questions concerning these Terms may be sent to:

**MyBestCall**

[FULL LEGAL COMPANY NAME]

[REGISTERED ADDRESS]

Customer support: [SUPPORT EMAIL]